Ela Township Community Family Services

1155 E. Route 22, Lake Zurich, IL 60047


Hours: Monday through Thursday 8 a.m. to 5 p.m.; Friday 8 a.m. to 1 p.m.


Director of Community Family Services: Susan W. Fackler, MSW LCSW CADC RYT



Mission Statement

  • To assess, address and advocate for the needs and concerns of township residents.
  • To build partnerships with other organizations and agencies to improve the quality of life for township residents while identifying creative ways to solve problems.
  • To provide support and assist individuals and/or families in times of crisis.

Situations which may cause personal and family conflicts

  • Domestic violence
  • Substance abuse
  • Mental health issues
  • Grief and loss
  • Victims of crime
  • Delinquency and runaways
  • Undomiciled persons

What is a social worker? What do we do in the this office? What kind of services do we provide to the community?

These are questions we hear often and we want to make sure everyone knows that we are a free service to Ela Township residents. Social workers are highly trained and experienced licensed professionals who have earned bachelor, masters and/or doctoral degrees.

Social workers help people overcome some of life’s most difficult challenges including: poverty, discrimination, abuse, addiction, physical illness, divorce, loss and grief, unemployment, educational problems, disability and mental illness. They help prevent crises and counsel individuals, families and communities to cope more effectively with stresses of everyday life. If you need someone to talk to we are here. Please call our office at 847-540-8380 to schedule an appointment.

Referral Process: Referrals are made through community agencies, schools, churches, hospitals and the fire and police departments. You may also call the Community Family Services office directly at 847-540-8380.

Susan W. Fackler, the Ela Township Community Family Services Director, is a licensed clinical social worker and certified alcohol and drug counselor. She uses her professional training to provide crisis intervention, assessment, counseling and referral services for township residents.

Ela Coalition Against Youth Substance Abuse

Charity Knit & Crochet

Internship Opportunities


Programs, Support Groups and Services