Ela Community Family Services
1155 E. Route 22, Lake Zurich, IL 60047
Hours: Monday through Thursday 8 a.m. to 5 p.m.; Friday 8 a.m. to 1 p.m.
Director of Community Family Services: Susan W. Fackler, MSW LCSW CADC RYT
Social Worker: Roberta Smith, LCSW
Bilingual Case Worker: Mina Figueroa, LPC
Support Staff: Tim Barry and Stephanie Rehor
- To assess, address and advocate for the needs and concerns of township residents.
- To build partnerships with other organizations and agencies to improve the quality of life for township residents while identifying creative ways to solve problems.
- To provide support and assist individuals and/or families in times of crisis.
Situations which may cause personal and family conflicts
- Domestic violence
- Substance abuse
- Mental health issues
- Grief and loss
- Victims of crime
- Delinquency and runaways
- Undomiciled persons
What is a social worker? What do we do in the this office? What kind of services do we provide to the community?
These are questions we hear often and we want to make sure everyone knows that we are a free service to Ela Township residents. Social workers are highly trained and experienced licensed professionals who have earned bachelor, masters and/or doctoral degrees.
Social workers help people overcome some of life’s most difficult challenges including: poverty, discrimination, abuse, addiction, physical illness, divorce, loss and grief, unemployment, educational problems, disability and mental illness. They help prevent crises and counsel individuals, families and communities to cope more effectively with stresses of everyday life. If you need someone to talk to we are here. Please call our office at 847-540-8380 to schedule an appointment.
Referral Process: Referrals are made through community agencies, schools, churches, hospitals and the fire and police departments. You may also call the Community Family Services office directly at 847-540-8380.
Susan W. Fackler, the Ela Township Community Family Services Director, is a licensed clinical social worker and certified alcohol and drug counselor. She uses her professional training to provide crisis intervention, assessment, counseling and referral services for township residents.
Programs, Support Groups and Services
Third-graders from Mundelein Brownie Troop 40715 recently attended a meeting of Ela Charity Knit & Crochet to donate about 15 blankets they made, and to learn more about knitting and crocheting from the club's knowledgable members. The blankets will be used to comfort...read more
How they found the time given all their other projects, we don't know, but the talented members of Ela Charity Knit & Crochet recently donated 80 handmade red hats to the American Heart Association's "Little Hats, Big Hearts" campaign. The hats will be given to babies...read more
Every Wednesday for the past eight years, a group of Ela Township women have gathered at the community center to knit, crochet, chat about the latest news and enjoy each other’s good company. It’s exactly what Ela Township Community and Family Services Director Susan...read more